We cannot consider any applicant who requires H2(b) visa status.
This position requires full time availability from May 9-October 20, 2024

Summary:

The Reservation Agent position involves making, recording, and canceling reservations for the resort, providing general information to callers or booking a recreational activities. Agents may provide property tours to potential guests. Cross training will be provided to assist Front Office staff to cover breaks as needed. 

Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer

Responsibilities/Duties:

• Take ownership of Guest concerns and complaints and ensure that they are recorded, resolved, and followed up on.
• Answer inquiries pertaining to resort services, reservations, shopping, dining, entertainment, and travel directions.
• Correspond with all guests; group, travel agents, and social members, to answer special requests for rooms and rates.
• Take telephone reservations and operate computer terminals and printers to store and receive reservation data.
• Crossed trained to learn duties of the Front Desk Agent and may be scheduled to cover Front Desk shifts.

Qualifications:

• 3 years in customer service related positions.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
• Fluent in English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations in person and over the telephone.
• Technical competence in Microsoft Office Products. Ability to learn and adapt to new software systems quickly. Three separate systems will need to be learned upon hiring.
• Excellent communication and customer service skills are essential.
• Demonstrated ability to multi-task in a high-pressure work environment and work well in multi-disciplinary teams.
• Comfortable working in a fast paced and sometimes intense work environment.