Summary:

The Property and Housekeeping Manager is responsible for overseeing Basin Harbor property management operations and systems, ensuring efficient management of people and projects related to guest lodging rooms, public spaces, laundry, and employee housing.

Responsibilities:

People Leadership:

• Team management: Supervise and delegate tasks to housekeepers and laundry staff, motivate the team, and resolve conflicts. This position requires the ability to manage a team that comes from diverse international and cultural backgrounds.
• Operational oversight: Ensure all tasks are completed efficiently and to high standards, manage cleaning supplies and equipment, and coordinate with departments like front desk and maintenance.
• Guest relations: Serve as a point of contact for guest requests, respond to issues, and help resolve any service-related complaints.
• Administrative tasks: Create staff schedules, manage arrival and departure reports, and contribute to budget management and cost control.

Financial Management & Planning:

• Developing and implementing property management strategies to maximize guest satisfaction, occupancy rates, and employee housing satisfaction & income.
• Preparing and managing annual budgets and controlling expenses for housekeeping and laundry departments. Assist HR in developing annual employee housing budgets through assessment and recommendations for these properties.

Interdepartmental Leadership & Coordination:

• Coordinate with Engineering teams to ensure properties and equipment are in optimal condition and scheduling repairs as necessary.
• Employee Housing: Partner on employee housing routine and preventive cleaning and maintenance with HR and Engineering, ensuring a safe and clean environment in all Basin Harbor owned housing.

Qualifications & Skills:

Key leadership skills:

• Communication: Maintain clear and consistent communication with staff, other departments, and management. This includes providing constructive feedback and listening to team concerns.
• Attention to detail: A keen eye for detail is crucial for inspecting work and ensuring every area meets the organization's cleanliness and aesthetic standards.
• Problem-solving: Be prepared to handle unexpected challenges and find quick, effective solutions to maintain smooth operations.
• Motivation and support: Create a positive and supportive environment by recognizing achievements, empowering team members to take initiative, and leading by example.
• Organization: Effectively prioritize tasks, manage time efficiently, and ensure the department runs smoothly and on schedule.

Qualifications:

• Bachelor's degree in hospitality management, Business Administration, or related field (preferred).
• Minimum 5–7 years of progressive hospitality management experience, including at least 3 years in a management role (people & operations).
• Experience managing departmental budgets.
• Purchasing and procurement experience preferred.
• Strong interpersonal, communication, and organizational skills.
• Proficiency in hotel property management systems (PMS), Microsoft Office, and revenue management tools.

Benefits and Compensation:

Basin Harbor employees receive a variety of benefits, including:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare reimbursement (HSA).
• An employee assistance program.
• Combined Paid Time Off and designated Valued Holidays
• Participation in a 401(k) plan.
• Basin Harbor and partner hotel room rate discounts.